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We have organized the applicable order and service rules below so they are easy to review before a purchase.

Last updated: August 26, 2026

Response considerations

Response times may be longer during peak demand, holidays, carrier investigations, or when required information is missing. Additional verification may be requested to protect customers and order data.

Information to include

For an order matter, provide the order number and checkout email. For shipping, add the tracking number. For a product issue, attach clear photos or video. For a privacy request, identify the specific right or action being requested.

How we can help

Questions may concern an order, product, shipment, damaged or incorrect item, payment, refund, privacy request, or a policy. Describe the issue clearly so it can be routed correctly.